Conditions Générales de prestation de services

Article 1: Scope

1.1: COMPANY

The Company publishes the website creogarden.fr. (Hereinafter referred to as the web « » website)

Creogarden is a limited liability company with capital of €8,000, registered in the Rennes Trade and Companies Register under number 951 119 635, with its registered office at 13, Parc de Brocéliande, 35760 Saint-Grégoire.

1.2: PURPOSE

The Company provides services accessible via its Website, its Instagram account, and by telephone. These Terms and Conditions are intended to determine the rights and obligations of the parties for any service request.

Any request for services made on the Website, via Instagram, or by telephone is subject to prior approval by the Company. Following your request, a quote will be sent to you for approval. Only the explicit approval of the quote allows the Company to issue an invoice and proceed with the service.

Access to and use of the services, regardless of the channel of request, implies unreserved acceptance of these Terms and Conditions. These Terms and Conditions are accessible at any time on the Website and shall prevail, where applicable, over any other version or contradictory document. By submitting a request for services, you acknowledge that you have full legal capacity to commit to these Terms and Conditions.

The Company regularly updates these Terms and Conditions and invites you to read the version in force at the time of your request.

Article 2: How to order

There are several options available to you for placing an order:

• Contact us via our contact form,
• Write to us directly on our Instagram account,
• Or call us at 09 56 67 48 55

Following your request, we will send you a personalized quote based on the services you require.

Article 3: Prices

All prices mentioned on the Website are indicated in Euros (€) and include all taxes in force on the day of the order, unless otherwise specified.
These prices may be subject to updates by the Company. Prices include VAT applicable on the date of the order, and any change in the
legal VAT rate will be automatically reflected in the price of the services presented on the Website on the date stipulated by the implementing decree.

Article 4: Payment

By confirming payment for the service, you guarantee that you are fully authorized to make the payment via the chosen method.

The price of the Essential « package » is payable in full, in cash, upon validation of your quote and before the service is provided, according to the terms agreed upon during the exchange with the Company.

For other packages:

• a deposit of 70% of the total amount is required upon signing the quote, and the remaining 30% must be paid upon receipt of the first 3D rendering of the project. The corresponding invoice will be issued and sent after acceptance of the quote.
• If the amount of the study is less than €1,000 including tax, payment will be made in full upon approval of the quote.

Payment for your service must be made by bank transfer only. The Company’s bank details will be provided to you upon approval of the quote.

The Company shall not be required to provide the requested service if the amount due (in full or in part, as the case may be) has not been paid in accordance with the terms and conditions specified above.

Article 5: Services

The Company offers turnkey design services « » for outdoor landscaping. All the packages offered are described and available on the Website.

The Company undertakes to make the first phase of the study ordered by the Customer available within a maximum period of two (2) months from the actual receipt of payment corresponding to the said order.

However, the Company reserves the right to adjust this deadline in the event of high demand or exceptional circumstances. The Customer will then be informed by email at least two (2) days in advance of any change to the initially planned deadline.

After the Company has submitted the project layout plan and the Client has given their final approval, any request for changes of any kind made after this approval will be subject to an additional quote. These changes will only be taken into account after acceptance of the quote by the Customer. They will give rise to an additional flat-rate invoice of €399 including tax, unless otherwise specified in the quote.

Please note that the visuals provided by the Company are non-contractual images that do not guarantee the feasibility of the project.

Article 6: Right of withdrawal

Given the nature of the services provided, orders placed by you are not subject to the right of withdrawal.

The contract is therefore definitively concluded upon signature of the quote.

Article 7: Our liability – Guarantees

You benefit from the legal guarantee of conformity against any lack of conformity or hidden defects in the Conditions and according to the terms defined in these General Conditions.
The Company undertakes to exercise all due care, as is customary in the profession, in the performance of the service offered to you. However, we cannot be held liable in cases of force majeure as defined by applicable law.
The Company shall use all means at its disposal to ensure the services provided for in these General Terms and Conditions. We are liable for any direct and foreseeable damage at the time of use of the Site or the conclusion of the sales contract with you.
Refunds or rectification (where possible) of services deemed defective will be made as soon as possible and no later than 14 days after you have notified us of the defect or fault.

Article 8: Disputes

In the event of a dispute, you have the option of resorting to conventional mediation or any other alternative dispute resolution method.
In the event of difficulty in applying this contract, you have the option, before taking any legal action, to seek an amicable solution, in particular by sending a copy of your complaint to the address indicated in Article 1 « Scope of application ».
If no amicable agreement can be reached between you and the Company, you may refer the matter free of charge to the consumer mediator responsible for Creogarden, namely CM2C, hereinafter
designated:

• by post at the following address: 49, rue de Ponthieu, 75008 Paris
• by email at: cm2c@cm2c.net
• by telephone: 01 89 47 00 14

Article 9: Protection of personal data

In accordance with Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, reinforced by the provisions relating to « National leeway » authorized by the General Data Protection Regulation, you have the right to access, rectify, oppose, erase, and transfer all of your personal data at any time by writing, by mail and providing proof of your identity, to the address mentioned in paragraph 1.1 « Company » of Article 1 « Scope of application ».

Article 10: Intellectual property

The entire content of the Website is the property of Creogarden and is protected by French and international intellectual property laws.
Any total or partial reproduction of the content constitutes an infringement of copyright.
The Company is authorized to take photographs and/or videos of its projects for its own communication purposes and to reproduce them on its website or other communication media. It may also ask you to send it before/after photographs, if you wish. In the latter case, you authorize the Company to reproduce these photographs for its own communication purposes and to reproduce them on its website or other communication media, without compensation.

Article 11: Applicable law

These General Terms and Conditions are subject to French law.
They are written in French. In the event that they are translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.