Conditions Générales de prestation de services

Article 1: Scope of application

1.1 : COMPANY

The Company publishes the creogarden.fr website. (hereinafter « Site »)

Creogarden is a limited liability company with share capital of €8,000, registered in the Rennes Trade and Companies Register under number 951 119 635, with its registered office at 13, Parc de Brocéliande 35760 Saint-Grégoire.

1.2: PURPOSE

The Company provides services accessible via its Site, its Instagram account, as well as by telephone. The purpose of these General Terms and Conditions is to determine the rights and obligations of the parties with respect to any request for services.

All requests for services made on the Site, via Instagram or by telephone are subject to a prior validation process by the Company. Following your request, an estimate will be sent to you for approval. Only the explicit validation of the quote will enable the Company to issue an invoice and proceed with the service.

Access to and use of the services, whatever the channel of request, imply unreserved acceptance of the present General Terms and Conditions. These General Terms and Conditions are accessible at all times on the Site and shall prevail, where applicable, over any other version or contradictory document. By requesting a service, you acknowledge that you have full legal capacity to commit yourself under these General Conditions.

The Company regularly updates these General Terms and Conditions and invites you to read the version in force at the time of your request.

Article 2 : How to order

To place an order, you have several options:

• Contact us via our contact form,
• Write to us directly on our Instagram account,
• Or call us on 09.83.60.36.57.

Following your request, we will send you a personalized quote based on the services you require.

Article 3: Rates

All prices quoted on the Site are in Euros (€) and include all taxes in force on the day of the order, unless otherwise indicated.
These prices may be updated by the Company. Prices take into account the VAT applicable on the day of the order, and any change in the statutory
legal rate of VAT will automatically be reflected in the price of the services presented on the Site on the date stipulated by the implementing decree.

Article 4 : Payment

By validating the payment of the service, you guarantee that you are fully authorized to make the payment via the chosen method.

The price of the « Essentielle » package is payable in cash, in full, as soon as your quotation is validated and before the service is provided, in accordance with the terms agreed during the exchange with the Company.

For other packages :

• a deposit of 70% of the total amount is required on signature of the quotation, and the balance of 30% must be paid on receipt of the first 3D rendering of the project. The corresponding invoice will be issued and sent once the quote has been accepted.
• If the cost of the study is less than 500 euros (incl. VAT), payment must be made in cash, in full, as soon as the quotation has been validated.

Payment for your service can only be made by bank transfer. The Company’s bank details (RIB) will be supplied to you when the quotation is validated.

The Company will not be obliged to provide the requested service if the amount due (in full or in part, as the case may be) has not been paid in accordance with the terms specified above.

Article 5 : Services

The Company offers “turnkey” study services for outdoor landscaping. All of the packages offered are described and available on the Website.
The Company undertakes to make the first phase of the study ordered by the Client available within a maximum period of two (2) months from the effective receipt of the payment corresponding to the said order.

However, the Company reserves the right to adjust this timeframe in the event of high demand or exceptional circumstances. The Client will then be informed by email at least two (2) days in advance of any changes to the initially planned deadline.

After the Company has delivered the site plan of the project and it has been definitively approved by the Client, any request for modification, regardless of its nature, submitted after this approval will be subject to an additional quotation. Such modifications will only be considered after the Client has accepted the quotation. They will incur an additional flat fee of €399, including VAT, unless otherwise specified in the said quotation.

Please note that the visuals provided by the Company are non-contractual images and do not constitute any guarantee regarding the feasibility of the project.

Article 6 : Right of withdrawal

Given the nature of the services provided, the orders you place do not benefit from the right of withdrawal.

The contract is therefore definitively concluded as soon as the quotation is signed.

Article 7: Our liability – Warranties

You benefit from the legal guarantee of conformity against any lack of conformity or hidden defect under the conditions and according to the procedures defined in the present General Conditions.
The Company undertakes to take all the care customary in the profession to implement the service offered to you. However, we cannot be held liable in the event of force majeure as defined by applicable law.
The Company uses its best endeavors to provide the services described in these General Terms and Conditions. We are liable for any direct and foreseeable damage at the time of use of the Site or the conclusion of the sales contract with you.
Reimbursement or rectification (where possible) of services found to be defective will be made as soon as possible and at the latest within 14 days of your discovery of the defect or fault.

Article 8: Disputes

In the event of a dispute, you have the option of resorting to a conventional mediation procedure or any other alternative dispute resolution method.
In the event of difficulty in the application of the present contract, you may, before taking any legal action, seek an amicable solution, in particular by sending a copy of your claim to the address indicated in article 1 « Scope ».
In the absence of an amicable agreement between you and the Company, you may refer the matter free of charge to Creogarden’s consumer ombudsman, CM2C hereinafter
designated :

• by post to the following address: 49, rue de Ponthieu, 75008 Paris, France
• by e-mail: cm2c@cm2c.net
• by telephone: 01 89 47 00 14

Article 9: Protection of personal data

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, reinforced by the provisions relating to « Marges de manœuvre nationale » authorized by the General Data Protection Regulation, you have the right to access, rectify, object to, delete and port all such personal data at any time by writing, by post and providing proof of your identity, to the address mentioned in paragraph 1.1 « Company » of article 1 « Scope ».

Article 10 : Intellectual property

The entire content of the Site is the property of Creogarden and is protected by French and international intellectual property laws.
Total or partial reproduction of the content constitutes an infringement of copyright.
The Company is authorized to take photographs and/or videos of its creations for its own communication purposes and to reproduce them on its website or other communication media. It may also ask you to send it before/after photographs, if you so wish. In the latter case, you authorize the Company to reproduce these photographs for its own communication and to reproduce them on its website or other communication medium, without compensation.

Article 11 : Applicable law

These General Terms and Conditions are governed by French law.
They are written in French. Should they be translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.